Gaming is meant to be fun — not stressful. aec367 believes every player should be able to enjoy themselves safely, mindfully, and within their own limits. Here is our full responsible gaming framework.
Every player's safety is our top priority.
You can set your own deposit, loss, and session time limits. Once a limit is set, it cannot be changed for 24 hours — keeping you safe on your own terms.
If you feel like you need a break, set a cooling-off period ranging from 24 hours to 6 weeks. During this time, you won't be able to log in to your account or place any bets.
If you need a longer break, you can self-exclude for anywhere between 30 days and 5 years. No promotional messages will be sent during this period.
You'll receive automatic reminders at regular intervals showing how long you've been playing and how much you've spent. Stay informed, stay in control.
Aec367 strictly enforces an 18+ policy. Age is verified at registration, and any account suspected of belonging to a minor is investigated immediately.
If gaming addiction is a concern, our specialist team is available 24/7 to help. Your privacy is fully protected — speak to us without hesitation.
Responsible gaming means enjoying yourself while staying fully in control of your time, money, and emotions. Playing at aec367 isn't just about winning — it's entertainment, it's an experience. Problems begin when gaming starts crossing the line from leisure into everyday life.
Online gaming is growing rapidly in Bangladesh, with everyone from young adults to the middle-aged spending time across various platforms. aec367 wants every player to enjoy that experience in a healthy way, which is why responsible gaming has been a core value of ours from the very start.
Remember — a gaming problem is not a sign of weakness. It can affect anyone, regardless of age, profession, or background. Recognizing it early is the greatest strength of all.
We commit to never encouraging any player to gamble beyond their means. Responsible gaming is at the core of how we operate.
At aec367, you are in control of your own gaming limits. These limits help protect you from overspending and losing track of time.
| Limit type | Description | Effective from |
|---|---|---|
| Deposit limit | Daily / Weekly / Monthly deposit limits | Instant |
| Loss limit | Maximum loss limit within a set time period | Instant |
| Bet Limits | Maximum single bet amount | Instant |
| Session time limit | Maximum continuous play time | Instant |
| Cooling-Off | A break of 24 hours up to 6 weeks | Instant |
Reducing a limit takes effect immediately. However, increasing a limit requires a 24-hour waiting period — this is in place for your protection.
Go to your account settings to set limits, or reach out to our support team. Setting limits isn't a sign of weakness — it's the smart thing to do.
Sometimes we don't notice when gaming starts to become a problem. If you recognise any of the signs below, it's time to take notice.
If you regularly notice 2–3 of the signs above, please contact us or seek professional help.
Answer the questions below honestly. This is just for you — no data is saved.
1. Have you ever played more than you intended to in order to win back money you lost?
2. Has gaming caused problems in your relationships with family or friends?
3. Have you ever borrowed money or asked someone for funds to cover your gaming?
4. Are you able to stop gaming whenever you choose?
5. Is gaming affecting your sleep or daily routine?
Self-Exclusion is a powerful protection tool you can use at any time. It's not a sign of weakness — it's a sign of courage and self-awareness.
Contact us via live chat or email support@aec367.bet to request self-exclusion.
30 days, 3 months, 6 months, 1 year, or 5 years — choose whatever works best for you.
Your identity will be verified for security purposes — this typically takes effect within 1 hour.
A confirmation message will be sent to your registered number and all promotional communications will stop.
Reactivating your account before the self-exclusion period ends is not possible. Once the period expires, a mandatory 7-day waiting period applies before reactivation.
Sometimes family members are the first to notice when a loved one is struggling with gaming. If you're concerned about someone close to you, here are a few things to keep in mind.
You cannot request to close a family member's account — only the account holder can apply for self-exclusion. That said, if you reach out to us, we're happy to offer guidance and support.
Asking for help is an act of courage. aec367 is always by your side — whether you're here to enjoy gaming or going through a tough time.
Available 24/7. Click the chat button at the bottom of the site.
Support@aec367.bet — responses within 24 hours.
Help Center Find the full guide here.
Problem gambling is a mental health concern. Don't hesitate to reach out to a professional psychologist or counselor for support — it's completely normal and genuinely effective.
Aec367 recommends a few simple but effective guidelines for responsible gaming. Following them will keep your experience enjoyable at all times.
Aec367's FAQ page Find answers to more questions about responsible gaming.